Case Study: Just Eat Takeaway achieves unified communications and 83% employee adoption with LumApps

Driving Change and Integration Communication Through a Centralized Digital Hub

Just Eat Takeaway, a global online food delivery company of about 8,500 employees formed by the 2020 merger of Takeaway.com and Just Eat, faced the challenge of unifying three separate intranet systems and moving a large workforce to new ways of communicating during a major integration. To provide a single communication platform and keep people connected during change, the company chose LumApps and leveraged The Kitchen (LumApps‑powered) as the foundation for its global internal hub.

LumApps implemented a centralized digital hub built on The Kitchen, with task‑based navigation, Google Cloud Search, streamed global all‑hands, leadership spaces, Slack integration, personalized editorial content and social communities. The result was strong adoption and engagement — 83% adoption, a 102% year‑over‑year increase in users after the merger, an average of 13 visits per employee per month, 2.1 new stories per day and 2,000+ reactions monthly — helping Just Eat Takeaway drive clearer change communication and higher employee connection.

Just Eat Takeaway

Mark Tittle

Head of Internal Communications