Case Study: RBFA improves bug reporting accuracy and app performance with Luciq

RBFA Utilizes Luciq to Improve Bug Reporting Accuracy

The Royal Belgian Football Association (RBFA) sought to launch a premier-quality app for its fans but needed to improve the accuracy and efficiency of its bug reporting. The team was receiving tickets via email, which was a slow and disorganized process that lacked the detailed information developers needed for quick resolutions. They turned to Luciq for a solution to centralize and streamline this critical feedback.

By integrating Luciq with their existing Jira and Zendesk workflows, RBFA automated the process of triaging and assigning bug reports. This provided developers with detailed, grouped tickets that sped up issue resolution and allowed the support team to respond to users more systematically. The solution gave RBFA a clear view of app performance trends, leading to faster response times from the development team, higher app store ratings, and improved collaboration between support and development teams thanks to Luciq.

RBFA

Kim Van Wynendaele

Digital Project Manager