Case Study: Envoy improves app reliability and faster issue diagnosis with Luciq

Envoy Uses Luciq to Identify and Diagnose App Issues

Envoy, a company specializing in office management software, faced a challenge in identifying and diagnosing issues within its production apps, particularly its flagship Envoy Visitors product. The existing process for receiving bug reports from customers was slow and provided insufficient context, often requiring engineers to be sent on-site. They turned to Luciq for its bug reporting and feedback collection service to get faster, more detailed issue reports.

By implementing Luciq, Envoy gained a simple way for customers to report problems directly through screenshots, automatically sending rich metadata and logs to their engineering team. This allowed them to quickly diagnose whether an issue was with the app, device, or network. Luciq enabled Envoy to discover and resolve previously hidden problems that bypassed other monitoring systems, significantly improving their app's reliability and their ability to uphold service guarantees for customers.

Envoy

Wells Riley

Product Manager