Case Study: Figma slashes mobile debugging time with Luciq

Luciq + Figma Mobile Performance Meets Mobile Design

Figma, a leader in collaborative product design, faced a challenge with its mobile apps. Their existing feedback channels, like app store reviews and email, provided a low volume of low-context user reports. This lack of actionable data and detailed diagnostic information created a significant blindspot, making it difficult for the native apps team to understand and resolve user issues efficiently. They needed a better way to collect high-quality feedback.

Figma implemented Luciq, a mobile-focused feedback platform, to streamline the process. The solution integrated with their existing tools like Asana, Slack, and Zendesk, making it easy for both internal testers and external users to submit rich, contextual reports with logs and metadata. As a result, Figma slashed debugging time and now receives a steady stream of actionable feedback. Luciq has given the engineering team greater visibility, allowing them to quickly catch and fix major issues and better prioritize development investments.

Figma

Vivek Karuturi

Native Apps Engineering Lead