Case Study: Houseparty strengthens user connection and feedback with Luciq

Houseparty Uses Luciq to Strengthen Its Connection With Users

Houseparty, a social group video chat application, needed a direct feedback tool to maintain its commitment to user trust and safety. The challenge was to provide users with a way to communicate with the company and report issues without ever having to leave the app. They turned to the vendor Luciq to find a solution.

Luciq provided an SDK that integrated a simple, two-step feedback flow directly into the Houseparty app. This solution was integrated with Slack and Front to keep the team updated and efficiently manage all reports. The result was a strengthened direct support channel; Houseparty responds to every user report and uses the aggregated feedback to improve its application's technical quality and guide product development.

Houseparty

Kimberly Kalb

Head of Marketing