Case Study: Dabble achieves 50-60% faster issue resolution and protects $1M+ in revenue with Luciq Mobile App Observability

How Dabble Protected $1M+ in Peak-Event Revenue

Dabble, an Australian iGaming company, faced a significant challenge with its mobile app, which drives the majority of its revenue. During major sporting events, peak traffic could cost over $1 million per hour in lost transactions if the app was unstable. The company relied on traditional monitoring tools that only provided visibility into 5-10% of user sessions, leading to blind spots, high mean time to resolution (MTTR), and reactive debugging that consumed valuable engineering resources.

To solve this, Dabble implemented Luciq’s Agentic Mobile Observability platform. The solution provided 100% session coverage, full-session replay, and network-to-UI correlation, enabling engineers to quickly diagnose issues. As a result, Luciq helped Dabble reduce MTTR by 60%, reclaim over 20 engineering hours per week, and transition to a bi-weekly release cadence. Most importantly, they now maintain a 99.99% crash-free rate during peak events, protecting over $1 million in revenue.

Dabble

Tommy McIntosh

Staff Platform Engineer