Case Study: CitrusBits streamlines client collaboration and bug reporting with Luciq

Citrusbits Uses Luciq to Collaborate With Clients

CitrusBits, a software house specializing in mobile app development, faced a challenge in managing communication and feedback from its numerous clients. With up to ten concurrent projects, their process was hampered by disorganized client feedback, often received as random screenshots without crucial technical details. This made it difficult to efficiently identify and resolve issues.

By implementing Luciq, CitrusBits streamlined its entire feedback and bug reporting process. Luciq allowed clients to easily report issues directly from the app, with details like device and OS captured automatically. The integration with Jira automatically forwarded reports, enabling immediate action. This solution kept clients engaged throughout the development journey and significantly improved the agency's workflow, leading to higher client satisfaction.

CitrusBits

Breann Johnson

Lead Product Owner