Case Study: Decathlon improves app stability and ratings with Luciq

Luciq Reduces Decathlon Outdoor's Mean Time to Repair While Improving User Experience and App Store Ratings

Decathlon Outdoor, which develops community-based apps for outdoor enthusiasts, faced a significant challenge in improving its app's performance and user experience. With app crashes causing poor reviews and a low crash-free session rate, their existing tools failed to provide the detailed data needed to quickly diagnose and fix issues. The engineering team needed a new solution to meet its ambitious six-month goal of achieving a top-rated app in France.

The company implemented Luciq's application performance monitoring and crash reporting tools. This provided a centralized dashboard with precise, detailed crash reports and a key Apdex score for tracking progress. As a result, Luciq drastically reduced the mean time to repair, improved the Apdex score, and boosted the app's stability. These measurable improvements were directly reflected in enhanced user experience and significantly better app store ratings.

Decathlon

Maxime Harter

Engineering Manager