Case Study: Mintel achieves 90% faster query response times and improved search relevancy with Lucidworks Fusion

How the Market Intelligence Agency Improved Relevancy and Slashed Response Times with Lucidworks

Mintel is a global market intelligence agency that delivers consumer research and trend analysis to brands across multiple verticals. Because search is the primary entry point for subscribers to find timely reports and insights, Mintel faced a major challenge: its search functionality was scattered across multiple applications and repositories, yielding slow, incomplete and low‑relevance results that threatened engagement and renewals.

Lucidworks deployed Fusion to ingest and index Mintel’s diverse data sources into a single Solr-backed index, added connectors and enrichment pipelines, and implemented signal processing for personalized ranking. The new search cut query response times by 90%, significantly boosted relevancy and personalization, and helped users find the right reports faster—driving stronger engagement and high customer retention.

Mintel

Adrian Rogers

AVP of Engineering