Case Study: Leading Hotel Chain increases leisure bookings and promotes Michelin-star dining with Lucidworks

From a Hotel to a Destination, Becoming a One-stop Hospitality Shop

A global family of hotels spanning 30 brands and over 7,000 properties — home to more than two dozen Michelin‑star restaurants — faced slipping market share in leisure travel and low recognition for its dining and experiential offerings. Its website search ran on an outdated Endeca platform that couldn't understand natural‑language or long‑tail queries, personalize results, mine review sentiment, or promote restaurants and packages beyond lodging.

Partnering with Lucidworks, the hotel implemented a machine‑learning search and recommendations engine that understands query intent, parses complex natural‑language requests (brand, city, amenities, price), and surfaces tailored dining and property results with filters, images and details. The new experience drives homepage recommendations like “most viewed” and “trending offers,” makes Michelin‑level restaurants and F&B options easy to find, and has improved discovery and engagement while paving the way for upgraded reservation search and virtual‑assistant Smart Answers to further boost conversions and reduce call volume.