Case Study: Distrelec achieves faster, multilingual, trustworthy search with Lucidworks

Distrelec boosts search speed 6X with Lucidworks

Distrelec, a European electronics distributor, faced a significant B2B challenge: its customers could not trust their multilingual search results across 23 countries. This lack of speed and accuracy, especially for exact part number searches, was leading to a poor customer experience and hundreds of support tickets. To conquer this, Distrelec partnered with the vendor Lucidworks for a search solution.

Lucidworks implemented a solution that provided near real-time indexing, precise part number search, and multilingual support for technical terms. The results were transformative, including a 10.7% increase in conversion rates and search performance that became six times faster, dropping from 1.2 seconds to 200 milliseconds. Most notably, customer complaints about search were reduced to zero. Lucidworks empowered Distrelec's team with greater control and flexibility, eliminating vendor dependencies and building immense customer trust.

Distrelec