Case Study: Veolia improves process documentation and real-time collaboration with Lucidchart

Veolia - Customer Case Study

The customer, Veolia, a global leader in optimized resource management with 171,000 employees, faced challenges in documenting and sharing complex processes. Their documentation was often non-existent, hard to comprehend, or stored locally in multiple versions, hindering clear communication and collaboration across large, dispersed teams. To support its Secure Any Time Any Where Any Device (SATAWAD) initiative, Veolia needed a diagramming solution and selected Lucid Software's Lucidchart.

Lucidchart provided a cloud-based visual workspace that enabled Veolia employees to easily create and share diagrams with real-time collaboration from any device. The solution became the company's single source of truth for processes, leading to clearer communication, minimized misinterpretations, and faster information exchange. Lucid Software's tool provided measurable impact, with one team reporting they were 10% faster in exchanging information, and its use was officially recommended by Veolia's CIO office, leading to quickly increasing subscriptions.

Veolia

Alexandru Neatu

Business Analyst