Case Study: University of Michigan streamlines communication and collaboration with Lucid Software

The University of Michigan breaks down complex processes, streamlines communication, and brings teams together with one powerful platform

The University of Michigan’s Alumni Association needed a better way to communicate complex technical ideas to non-technical stakeholders and to standardize workflows across siloed teams. Using Lucid Software’s Lucidchart, CRM Admin Bilal Muta and his team worked to translate detailed requirements into visuals that were easier for everyone to understand and align on.

Lucid Software implemented Lucidchart as a shared, cross-platform diagramming solution that let the team create, collaborate on, and present process maps consistently. The result was clearer communication, stronger stakeholder buy-in, and a more professional, streamlined workflow, replacing a mix of Word documents, scanned sketches, and other disconnected methods with one cohesive platform.

University of Michigan

Bilal Muta

CRM Admin for the Alumni Association