Case Study: Okta builds customer trust and speeds implementation with Lucidchart from Lucid Software

Okta - Customer Case Study

Okta, the leading independent identity provider for enterprise, needed a better way to help sales reps and technical teams explain its complex security and identity solutions to customers. To build trust and clearly show product value throughout the sales cycle, Okta turned to Lucid Software’s Lucidchart for intelligent diagramming and a centralized template library.

Using Lucidchart, Okta created architecture diagrams, sequence diagrams, wireframes, customer journey maps, and timelines that teams could quickly customize for each customer. The result was faster diagram creation, better collaboration, and more polished, professional visuals that increased customer confidence; Okta also said its documentation can now include triple the amount of diagrams, helping speed implementation and improve understanding across the sales and services process.

Okta

Dan Marma

Sales Architect