Case Study: Michael Handy saves 50 hours per project with Lucid Software's Lucidchart

Michael Handy - Customer Case Study

Michael Handy, a senior business analyst at Actian, needed a faster, more collaborative way to create diagrams for both customer-facing work and internal process communication. Instead of relying on whiteboards or Visio, his team needed a solution that could keep up with rapid project timelines, multiple stakeholders, and the need to present polished visuals in real time.

Lucid Software’s Lucidchart gave Michael and his team a shared diagramming platform for real-time collaboration, reusable templates, and branded visual workflows. The results were significant: the company reported saving 50 hours per project, improved customer experience and cross-team alignment, a jump in NPS from 70 to 98, and 97% on-time delivery on a six-week timeline.

Michael Handy

Michael Handy

Chief Information Officer