Case Study: GHD achieves global process consistency with Lucid Software

Ghd maps 2,000 workflows with Lucid to standardize global delivery

GHD, a large global consultancy, faced challenges with inconsistent processes and documentation across its distributed international offices, leading to rework and varied client deliverables. To build a single source of truth and standardize its workflows, GHD turned to the vendor Lucid Software and implemented its Lucid Work Acceleration Platform, specifically leveraging the Process Accelerator product.

Using Lucid, GHD established a centralized, governed repository for its process documentation, unifying its global teams with a standardized visual language. The solution connected knowledge silos, streamlined approval flows, and freed up senior staff. As a result, GHD created over 1,000 published workflows, eliminated redundant tooling and licensing costs, and now delivers a consistent, high-quality client experience across all regions.

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