Case Study: Government's Vehicular and Immovable Property Registration Agency improves queue management with Lucep Omnipath

Government's Vehicular and Immovable Property Registration Agency - Customer Case Study

The Government's Vehicular and Immovable Property Registration Agency needed a queue management solution for its offices that could reduce wait times, provide instant reporting and live dashboards, support mobile and web advance ticketing, and scale across multiple sites with centralized administration. They also wanted rapid deployment, custom branding, self-manageable queues and permissions, and to reuse existing hardware as much as possible.

Lucep implemented Lucep Omnipath for Government as a single-site deployment on the corporate network, without requiring an Internet connection. With minimal hardware added, the system was configured over a weekend and staff could manage queues immediately from their desktop computers; branch staff can now self-manage user lists and queues, and the solution is ready to scale to additional locations as needed.