Case Study: Younited Credit standardizes HR processes across 4 countries with Lucca

How did Younited Credit establish common processes in 4 countries

Younited Credit, a multinational banking company with 350 employees across 4 countries, needed to standardize HR processes and centralize scattered data stored in paper, software, and country-specific tools. The HR team was spending several hours each month manually managing vacation and leave requests, with no easy way for employees or managers to view team absences or access up-to-date HR information. Lucca’s HR solutions, including Poplee and Timmi Absences, were implemented to address these issues.

With Lucca, Younited Credit centralized HR data, simplified reporting, and made absence tracking visible to HR and management. Laia Busquets reduced holiday management from 3–4 hours a month to just 20 minutes, while reports that once took significant manual effort can now be generated in seconds. Lucca also helped the company monitor absenteeism by department and other criteria, improving communication and making leave planning much easier, especially during busy periods like summer and year-end.

Younited Credit

Laia Busquets

HR Business Partner