Case Study: Cengage transforms distribution into a revenue center with Lucas Systems

Transforming from a cost center to a revenue center

Cengage, a major educational publisher, faced challenges in its warehouse operations, including slow manual processes, a lack of hands-free work, and performance limitations. To address these issues and improve productivity and accuracy, Cengage partnered with vendor Lucas Systems to implement its Jennifer voice-directed technology and Warehouse Optimization Suite.

Lucas Systems provided a hands-free, voice-directed solution that streamlined workflows and simplified training for new and seasonal staff. This implementation resulted in a 15% productivity increase, a 5% gain in order accuracy, and a 10% reduction in labor needs. Crucially, the efficiency gains from Lucas Systems allowed Cengage to leverage its distribution expertise to attract third-party logistics (3PL) customers, successfully transforming its warehouse from a cost center into a revenue center.

Cengage

Jason Tucker

Director of Fulfilment Center