Case Study: Henry Schein achieves 99.94%+ picking accuracy with Lucas Systems

Elevating the customer experience with innovative DC technology

Henry Schein, a major distributor of healthcare products, faced the challenge of maintaining exceptionally high order accuracy and next-day delivery for its customers while managing significant growth. To support its mission and scale operations efficiently across its five U.S. distribution centers, the company partnered with vendor Lucas Systems and implemented its voice-directed software, Jennifer™.

By implementing the Lucas Optimization Suite, Henry Schein enhanced its picking process, achieving a remarkable accuracy rate of 99.94% and reducing new worker training time by 20-30%. The voice technology provided the flexibility for associates to work in multiple languages and offered management superior real-time oversight of operations. The partnership with Lucas Systems provided a scalable platform that was integral to Henry Schein's growth, helping it reliably meet its commitment to 95% next-day ground delivery.

Henry Schein

Ed Igrisan

Vice President