Case Study: Ace Endico achieves higher productivity and accuracy with Lucas Systems

Ace Endico Improves Productivity and Accuracy with Lucas

Ace Endico, a growing regional foodservice distributor in New York State, faced challenges in maintaining service levels while increasing volume from their existing warehouse space. Their previous RF scanning system was cumbersome, slowing down selectors and making training new employees difficult. Seeking better productivity, accuracy, and a faster onboarding process, they turned to vendor Lucas Systems to implement a comprehensive voice-directed warehouse optimization solution featuring Jennifer™, an AI-powered voice and orchestration engine.

The Lucas solution introduced a hands-free, voice-directed picking process, which eliminated the need for scanners and manual data entry. It also optimized workflows by merging orders and printing labels on the warehouse floor, significantly reducing non-productive travel time. This resulted in a greater than 25% increase in productivity, a 44% reduction in selection errors, and a dramatic decrease in staff turnover. Lucas Systems enabled Ace Endico to handle higher volumes with the same staff, improve safety, and even switch to a preferred four-day workweek, creating a win-win situation for the company and its employees.

Ace Endico

Murray Hertzberg

President