Case Study: Total Recon Auto Center scales customer support and reduces missed leads with LTVplus

Total Recon Auto Center scales support with LTVplus as inbound calls surge 47%

Total Recon Auto Center, a premier Tesla-certified auto body repair shop, faced a challenge in managing a relentless influx of customer inquiries across phone and email. Their high-touch, relationship-driven business was at risk as their internal staff was overextended, leading to potentially missed leads and a drop in their customer service standards. They partnered with LTVplus to outsource their customer support but were concerned about how an off-site team could represent their unique brand and handle the specialized nuances of their service.

LTVplus implemented a dedicated team to manage all inbound phone and email inquiries. Their solution involved recruiting and training specialized agents, creating a comprehensive process playbook, and deploying buffer support to cover peak call times. This partnership resulted in a significant decrease in missed calls, improved lead conversion, and the establishment of systematic lead tracking and post-repair follow-ups. LTVplus enabled Total Recon Auto Center to scale its operations seamlessly across two locations while maintaining its high standard of customer service.

Total Recon Auto Center