Case Study: a medical benefits company revolutionizes patient engagement with LTIMindtree’s Salesforce Health Cloud solution

Medical Benefits Company Revolutionizes Patient Engagement

A medical benefits company sought to revolutionize its patient engagement but was hindered by its limited homegrown CRM and web portal. The systems lacked a holistic view of participants and full functionality. With Salesforce Health Cloud licenses already purchased, the company enlisted vendor LTIMindtree to help them fully migrate their operations to the Salesforce platform to achieve their goals.

LTIMindtree configured Health Cloud, built a new online community, and integrated several key solutions, including a computer telephony interface, a messaging app, and an offline-survey tool. This created a complete 360-degree view of participants and their cases. The results included an improved customer-centric system that fostered long-term relationships, increased repeat customers, and ensured participants were connected to the right care at the right time.