Case Study: Global Payment Company modernizes customer support with LTIMindtree's Salesforce Community Cloud and Service Cloud

Magnet360 Drives Competitive Advantage Through Communities

The customer, a global payment company, faced increasing competition and sought to transform its digital customer experience by upgrading its eSupport portal. Their challenge was to drive sales, decrease support costs, and provide a world-class service experience. To address this, they worked with vendor LTIMindtree.

LTIMindtree implemented a solution built on Salesforce Community Cloud and Service Cloud. They streamlined case management, personalized the portal homepage for visibility into case status, and updated the entire look and feel for easier navigation. As a result, LTIMindtree helped the company offer a modernized support experience that empowered customers through self-service, improved case deflection, decreased response times, and provided superior management reporting.