Case Study: Honeywell achieves connected HVAC service delivery with LTIMindtree Salesforce integration

Honeywell Transforms Into a Customer Company Using Product Integration

Honeywell faced the challenge of meeting rising homeowner expectations for integrated home services. Historically, answering HVAC questions required costly and time-consuming in-home visits, forcing their contractors into a reactive mode. The primarily transactional thermostat market also demanded a more service-oriented strategy, and Honeywell sought a new revenue stream for its ECC homes division.

LTIMindtree implemented a solution using Salesforce Service Cloud and Community Cloud to create a pioneering HVAC dealer portal. This platform integrated data from Honeywell's connected thermostats, allowing contractors to offer 24/7 remote monitoring and provide proactive, real-time service to homeowners. The outcome was complete connectivity between employees, contractors, and customers. Contractors can now respond to needs in real-time with accurate data, service customers more efficiently, and Honeywell transformed its products into a service platform that anticipates customer needs.

Honeywell