Case Study: Werdich achieves omnichannel consistency and superior customer service with LS Retail

Werdich runs a chain of stores selling high-quality shoes and accessories in South Germany

Werdich, a family-run shoe retailer founded in 1895, operates 45 stores in southern Germany under two concepts (Schuhhaus Werdich and ShoeTown Werdich) and prides itself on high-quality products and warm, service-driven customer experiences. The company needed a more open, scalable IT platform because its legacy system couldn’t support growth, omni‑channel ambitions (connecting the online shop to stores) or a planned customer loyalty program.

Werdich selected LS Nav — a proven global solution installed in over 66,000 sites — and implemented it in parallel with the old system through local partner HSG Hanse Solution. LS Nav now gives Werdich a robust, updatable platform that supports both webstore and physical shops with synchronized inventory, pricing and product data, enabling better customer service and future expansion, including loyalty capabilities.

Werdich