Case Study: Wasabi Sushi & Bento achieves data-driven operations and increased customer satisfaction with LS Retail's LS Nav Hospitality

Wasabi Sushi & Bento - Customer Case Study

Wasabi Sushi & Bento is a fast‑growing sushi chain with over 40 UK branches and a new Times Square location, known for flying fresh fish daily from Scotland. Facing virtually no IT infrastructure and relying on intuition, Wasabi partnered with LS Retail and UK partner K3 to find a hospitality‑focused POS that could handle non‑barcode items and support expansion with data‑driven operations.

They implemented LS Nav Hospitality smoothly and gained accurate, item‑level POS data that made promotions, marketing and inventory far easier to manage, improving customer satisfaction. K3 and LS Retail provided rapid, practical enhancements—features requested after the April 2015 rollout were in the development pipeline within two months and became standard by August—delivering a scalable, flexible solution for Wasabi’s growth.

Wasabi Sushi & Bento