Case Study: Vök Baths streamlines spa operations and guest services with LS Retail

Vök Baths streamlines 90,000 annual visits with LS Retail

Vök Baths, a geothermal floating pool spa in Iceland, faced the challenge of needing a unified software solution to connect their ticketing, food and beverage, and retail services while supporting future growth. They chose to upgrade to LS Retail's LS Central platform, built on Microsoft Dynamics 365 Business Central, to streamline these operations and prepare for adding new offerings like spa treatments.

The implementation of LS Central by LS Retail provided Vök Baths with a modular platform that integrated reservations, sales, and accounting. The results included streamlined data collection, improved employee efficiency with fewer process steps, and enhanced customer service through contactless payment bracelets. This solution allowed Vök Baths to gather valuable sales data, communicate better with specific customer groups like annual passholders, and prepare for continued expansion.

Vök Baths