Case Study: Voici La Mode achieves real-time inventory control and streamlined retail operations with LS Retail's LS Nav

Voici La Mode - Customer Case Study

Voici La Mode is a family‑founded Cypriot franchisee of Marks & Spencer, Marks & Spencer Home and Celio, operating ten stores and two distribution centers. Growth was held back by a patchwork of legacy systems — an MS‑DOS POS, standalone accounting and warehouse apps, Excel‑based purchasing and paper warehouse processes — which caused frequent data errors, limited promotion and loyalty capabilities, slow manual purchasing via the M&S UK portal, and inefficient warehouse operations.

VLM implemented LS Nav (Microsoft Dynamics NAV) with partner Intelligent Systems, customizing the Warehouse module and integrating Purchasing with the Marks & Spencer UK portal. The go‑live was smooth and delivered immediate benefits: real‑time sales, inventory and accounting data; simplified replenishment, budgeting and planning; improved purchasing and delivery coordination; and automated warehouse tasks. VLM is now positioned to roll out Mobile/Web Loyalty and POS customer reservations.

Voici La Mode

George Kyprianou

Commercial Director