Case Study: United Company for Central Markets (UCCM) boosts retail agility and customer loyalty with LS Retail's LS Central

UCCM boosts sales 10% with LS Retail

United Company for Central Markets (UCCM), a major retail and distribution group in Lebanon, faced significant technological limitations from using multiple outdated, in-house systems for over 25 years. This legacy software hindered progress and was difficult to support, prompting UCCM to seek a technology upgrade. They selected LS Retail's LS Central, an all-in-one retail software built on Microsoft Dynamics 365 Business Central, to address this challenge.

LS Retail, implemented with partner EDM, provided a unified commerce solution with a powerful POS and back office. Despite challenges including hyperinflation and the pandemic, the implementation was successful. The results included a 10% increase in total customer count and a 10% rise in total sales from targeted promotions. LS Central's integration with Power BI also enabled UCCM to analyze profitability, increase customer loyalty, and make informed decisions on purchasing and pricing to adapt to the economic climate.

United Company for Central Markets (uccm)