Case Study: THE One Total Home achieves scalable, real-time retail management and paperless operations with LS Retail

THE One Total Home - Customer Case Study

THE One is a fast-growing, design-led furniture and homeware retailer known for theatrical stores and a strong social and environmental mission. As it expanded across the Middle East, the company struggled with disparate legacy systems, manual processes, poor inter-store communication and limited visibility into performance — problems that threatened its ambitious plan to scale to dozens more stores and support community projects.

THE One upgraded to LS Nav on Microsoft Dynamics NAV, implemented by Dynamic Vertical Solutions and Columbus IT, to unify POS, store, warehouse and head-office functions in a single platform. The rollout delivered real-time reporting, a 360° view of operations, automated ordering and better stock control, reduced paper use, faster decision-making and smooth multi-store deployment — freeing the team to focus on growth, customer experience and sustainability initiatives.

THE One Total Home

Stuart Nishikawa

Head of Inspirational Technology