Case Study: Starbucks Philippines achieves real-time visibility and streamlined operations across 300 cafés with LS Retail’s LS Nav

Starbucks - Customer Case Study

Starbucks Philippines, operated by Rustan Coffee as the local licensee, runs 300 cafés and needed better technology to support its conversational, customer-focused service. Before implementing LS Nav Hospitality (based on Microsoft Dynamics NAV), the company relied on multiple disconnected systems—ERP, customized warehouse software, local POS and disparate BI tools—forcing 33 finance staff into manual transaction entry, causing reporting delays of up to three weeks and making upgrades and governance difficult.

The company selected LS Nav to unify POS and back-office systems, giving real-time sales visibility at headquarters, central pricing and faster auditing, and eliminating duplicate data entry and many human errors. A tailored POS interface (built with partner PASI) sped order-taking so baristas could engage customers more, and Starbucks migrated all 300 stores to the latest LS Nav version in five weeks—resulting in faster reporting, better loss detection, clearer customer and product insights, and more efficient operations.

Starbucks

Larry Matias

Chief Information Officer