Case Study: Royal Horticultural Society enhances unified retail and eCommerce operations with LS Retail

Royal Horticultural Society boosts eCommerce sales 300-400% with LS Retail

The Royal Horticultural Society (RHS), the UK's leading gardening charity, needed to upgrade its outdated retail and finance software to support growth and digital transformation. The RHS chose to stay with LS Retail, specifically its unified commerce software built on Microsoft Dynamics 365 Business Central, due to its proven reliability, flexibility, and alignment with their Microsoft technology strategy.

LS Retail's solution, implemented with partner iDyam Solutions, provided a unified platform for retail, eCommerce, finance, and supply chain. The results included robust support for a 300-400% surge in eCommerce sales during the pandemic, efficient management of six retail sites, and a foundation for future growth. LS Retail enabled the RHS to streamline operations and maintain excellent customer service during unprecedented demand.

Royal Horticultural Society