Case Study: Multi Citra Abati achieves competitive advantage and real-time inventory visibility with LS Retail

PT Multi Citra Abadi Gains Competitive Advantage with a Retail Solution

Multi Citra Abadi is an Indonesian retailer with two stores in Manado and distribution centers in Jakarta and Manado that was held back by an unstable, heavily customized in‑house Oracle system. The legacy solution could not scale, lacked real‑time capabilities, required nightly manual synchronizations, and threatened the company’s growth after opening a new distribution center.

They selected Microchannel to implement an out‑of‑the‑box LS Retail / Microsoft Dynamics NAV solution, delivered on schedule with training and hands‑on migration support. The new system gave real‑time, centralized visibility of inventory and sales, improved purchasing accuracy, reduced duplicate data entry, streamlined promotions and membership management, and increased efficiency—helping Multi Citra Abadi maintain a competitive edge.

Multi Citra Abati

Caecilia Mei. Hatjandra

General Manager