Case Study: Officina Profumo Farmaceutica di Santa Maria Novella achieves rapid 30-day U.S. rollout and unified global retail operations with LS Retail (LS Nav)

Officina Profumo Farmaceutica di Santa Maria Novella - Customer Case Study

Officina Profumo Farmaceutica di Santa Maria Novella is a 400‑year‑old Florentine luxury apothecary with a global customer base; its U.S. arm operates four stores in New York, Los Angeles, Washington and Miami. The company needed a robust, flexible retail management system that could support fast growth, standardize procedures across locations, and improve production and inventory control worldwide.

They implemented LS Nav (built on Microsoft Dynamics NAV) with local partner ArcherPoint and a Tinx‑IT integration for Magento. Despite coordination between Italy and the U.S. headquarters, the solution was customized, trained, and launched across all four stores in 30 days. The rollout was successful, staff were satisfied, and Santa Maria Novella plans to extend LS Nav globally using the same database and procedures.

Officina Profumo Farmaceutica di Santa Maria Novella

Cosimo Fabroni

Chief Operating Officer