Case Study: McLeod Russel achieves unified, offline-capable operations and improved cash flow with LS Retail (LS Nav)

McLeod Russel - Customer Case Study

McLeod Russel India Ltd, the world’s largest tea producer with around 100 million kg of tea produced annually across 54 estates in northeast India, Vietnam and Africa, faced major operational challenges from intermittent connectivity and a patchwork of standalone systems. Siloed item masters, distributed vendor lists and separate applications for inventory, payroll and finance made consolidation slow and error-prone, hampering visibility, procurement and month‑end closures across remote gardens.

The company deployed LS Nav (Microsoft Dynamics NAV), chosen for its lightweight, hybrid architecture that works offline and synchronizes when connectivity is available, implemented by PwC across all estates and head office with custom factory, payroll and GIS modules. The centralized solution unified data in a single database, enabling real-time visibility, streamlined inventory and inter-garden transfers, on-time payroll for ~2,500 workers per estate, faster decision-making, reduced manual effort and improved cash flow (including a reported 1% reduction in bank float).

McLeod Russel

Surhit Bhattacharyya

Head of IT