Case Study: Kristiana Cosmetics achieves streamlined retail operations and improved customer service with LS Retail

Kristiana Cosmetics - Customer Case Study

Kristiana Cosmetics is a growing chain of 40 perfume and cosmetics stores in Lithuania and Latvia with about 250 employees. Rapid expansion made it difficult to manage business processes and maintain high customer service standards, and the company needed an integrated CRM and retail-focused ERP to support further growth.

Installed by New Vision, Microsoft Dynamics NAV with LS Nav modules (purchases, sales & marketing, finance, warehouse, CRM, POS) plus additional workstations and supplier-focused customizations centralized operations and simplified workflows. The result: faster access to management data, more efficient accounting (staff grew only ~30% despite significant expansion), improved customer service through centralized CRM, and stronger retail capabilities for promotions, POS configuration and cashier productivity tracking.

Kristiana Cosmetics

G.Narusis

Head of IT department