Case Study: Komugi achieves timely, accurate reporting and rapid expansion with LS Retail

Komugi - Customer Case Study

Komugi is a Malaysian bakery and café chain known for handmade Japanese breads and confectioneries. Growing with separate Raptor POS databases at each outlet, the company faced time-consuming nightly remote updates, data discrepancies between stores and headquarters, and manual entry of sales into UBS accounting—creating inefficiencies, errors and extra costs.

Komugi engaged CyanSYS to implement LS Nav Hospitality (based on Microsoft Dynamics NAV), consolidating all outlets into one centralized management system. The change delivered fast, accurate reporting (replacing a two-hour manual process), eliminated after-hours remote updates, and streamlined expansion—new stores can be set up in a day—significantly reducing manual work and improving operational reliability.

Komugi