Case Study: Klick Eesti achieves faster customer service, real-time business insights and 10% sales growth with LS Retail's LS Nav

Klick Eesti - Customer Case Study

Klick Eesti is Estonia’s leading electronics retailer with 23 stores and 135 employees, selling laptops, cameras, TVs, smartphones and other digital goods. Facing changing customer demand, growing e‑commerce competition and a shifting product mix, Klick needed to boost in‑store efficiency and customer service while giving staff better tools to sell and support products.

Klick upgraded to the latest LS Nav, completing planning and training in 6–7 months and going live in October 2015 with a smooth switchover. The new system delivers real‑time analytics, faster customer service (email receipts and purchase history), streamlined payroll and supplier invoice automation, customizable POS screens for staff, and improved campaign and purchase planning — benefits Klick expects will raise turnover by at least 10%.

Klick Eesti

Kaire Koik

Board Member