Case Study: Kids Plaza achieves improved flexibility, customer service and fraud protection with LS Retail's LS Nav

Kids Plaza - Customer Case Study

Kids Plaza, founded in 2009, is a Vietnamese baby and maternity retail chain operating more than 70 stores. As the market grew and competition intensified, their legacy Oracle-based management software could no longer support their needs, so they evaluated new solutions and selected LS Nav with guidance from partner NaviWorld Vietnam.

Deploying LS Nav (built on Microsoft Dynamics NAV) gave Kids Plaza end-to-end retail functionality: special-order sourcing from stores or the central warehouse with flexible payment/delivery options, fraud controls for their 45-day returns policy, easy Excel data export, and seamless integration with existing systems. The result was improved customer service, tighter operational control, streamlined finance/CRM/supply-chain processes, and a platform that supports rapid expansion.

Kids Plaza

Do Van Tuan

CEO