Case Study: KFC Bulgaria achieves centralized real-time monitoring and faster service with LS Retail

KFC Bulgaria - Customer Case Study

Samex, the KFC franchisee in Bulgaria with 33 restaurants, over 800 employees and a delivery call center, struggled as its business expanded: separate POS, warehouse, accounting and ordering systems left headquarters without a clear, real‑time overview of finances, production, inventory and deliveries. The company needed a centralized, all‑in‑one platform to consolidate front‑ and back‑of‑house operations and support further growth.

Samex implemented Microsoft Dynamics NAV with LS Nav Hospitality, delivered by Intelligent Systems, to integrate POS, kitchen, drive‑thru, delivery and back‑office functions. The solution automated operations, let customers track orders, centralized menus and recipes, and improved budgeting, reporting and food distribution planning—resulting in faster transactions, more efficient staff and better data‑driven management decisions.

KFC Bulgaria