Case Study: Huber Fine Watches & Jewellery boosts operational efficiency and customer satisfaction with LS Retail (LS Nav + Acommit)

Huber - Customer Case Study

Huber Fine Watches & Jewellery is a century-old luxury watch and jewellery retailer based in Liechtenstein with four stores and a dedicated watch atelier. Facing new competition from mono-brand flagship stores, Huber needed a modern ERP to preserve personalized customer service, optimize product mix for different target groups, and simplify master-data tasks like insurance certificates and export declarations.

Huber replaced an unsatisfactory Dynamics NAV setup with LS Nav plus the Acommit jewellery add-on, implemented quickly with focused analysis, training and onsite go-live support. The new system delivered immediate efficiency gains across sales, back office and customer service — better stock optimization, complete item master data for export/insurance, improved repair notifications via SMS, and real-time KPIs for targeted marketing — and set the company up for future expansion and digital initiatives.

Huber

Manuel Müller

Chief Operating Officer