Case Study: Housing Units achieves seamless omnichannel retail with LS Retail

Housing Units unifies store and eCommerce on LS Retail with real-time inventory visibility

Housing Units, a UK-based furniture and home furnishings retailer, faced challenges with its outdated retail software. Their previous LS Retail and Microsoft Dynamics NAV setup, in place since 2006, could not support modern browser-based integrations or eCommerce connectivity, creating strategic business continuity risks. The company needed a modern, fully integrated platform to unify its large out-of-town store and eCommerce site.

LS Retail provided the solution by implementing LS Central. This delivered a single platform for all retail operations, featuring mobile POS and native integration with Adobe Commerce. The results included real-time visibility of inventory and sales across all channels, more efficient workflows, and the ability for staff to create sales orders from anywhere in the store. LS Retail's solution made the business more efficient and effective, allowing for a seamless omnichannel customer experience.

Housing Units