Case Study: Home Hardware achieves scalable, streamlined multi-store retail operations with LS Retail's LS Nav

Home Hardware - Customer Case Study

Home Hardware is Canada’s largest independent home improvement retailer, with over 1,050 stores and $5.4 billion in annual sales. To support a diverse network of owner-operated stores and a sophisticated national distribution system, they needed a single retail platform that could integrate with existing systems, handle lumber-industry complexities (contractor sales, commission pay, rebates and special programs), support centralized ordering and multi‑language operation, and scale from small shops to multi‑million dollar outlets.

Home Hardware selected LS Nav for its customizable, scalable and maintainable business management capabilities. LS Nav delivered integrated financials, order and POS functionality with configurable layouts, EFT and private‑label payment support, special‑order handling and bilingual operation, while enabling centralized invoicing and a wide range of services. The rollout met the company’s complex requirements, improved manageability and store productivity, and created a platform for ongoing growth and additional modules (mobile POS, loyalty, payroll, rentals) that dealers can adopt affordably.

Home Hardware

Keith Hunt

Director of Retail Applications