Case Study: GranBiBio achieves 80% fewer POS incidents and improved customer satisfaction with LS Retail (LS Nav)

GranBiBio - Customer Case Study

GranBiBio is a family-founded supermarket chain in Murcia, Spain, that sells only certified ecolabel organic products and has grown to three stores since 2015 with plans to expand. The company needed a stable, fast, easy-to-use retail system to support rapid store openings and geographic independence, with requirements for speedy checkout, loyalty features, integrated card payments, offline-capable POS, simple staff training and robust reporting — capabilities their previous provider could not deliver.

GranBiBio chose LS Nav implemented by Active Business & Technology, benefitting from Dynamics NAV integration, offline POS synchronization, real-time central data and Magento e‑commerce connectivity plus mobile apps for future omnichannel work. The rollout cut POS incidents by 80%, improved customer satisfaction, enabled real-time sales and profit analysis, tightened stock and waste control, and provided a scalable platform to support further growth.

GranBiBio

Juan Antonio Martínez Rubio

Chief Executive Officer