Case Study: Flemingo achieves streamlined global duty-free operations and reduced total cost of ownership with LS Retail (LS Nav)

Flemingo - Customer Case Study

Flemingo is an international duty‑free and travel‑retail operator with more than 140 outlets across 32 countries, serving airport, seaport and in‑flight customers in fast‑moving, time‑sensitive environments. Faced with fragmented systems across time zones, partners and platforms, the company struggled with slow store openings, inconsistent stock visibility and operational inefficiencies, so it sought a single IT partner to standardize operations and guarantee speedy, reliable service.

Partnering with Godrej Infotech and adopting LS Nav (with bespoke customizations), Flemingo implemented a unified front‑to‑back solution—extended to all stores and warehouses—to enable passport scanning, pre‑ordering, multi‑currency support, consignment management and integrated HR/payroll, plus real‑time in‑store data transfers. The rollout delivered streamlined procurement and POS–back office integration, better location profitability and compliance, faster execution of vendor promotions and reduced total cost of ownership, while enabling quicker store launches and a unified view of financial and merchandising information.

Flemingo

Lalit Kadam

IT Manager