Case Study: Dukan achieves 40% faster transactions and real-time store-to-headquarters synchronization with LS Retail

Dukan - Customer Case Study

Dukan is a fast-growing Saudi hypermarket chain that competes on low prices and tight operational control and is planning to expand to 600 stores. Although Dukan already ran LS Nav, its rollout threatened to stall expansion due to one-way store-to-head-office communication, slow inventory depletion calculations, and lack of a central merchandising system, creating inconsistencies and poor scalability.

Local partner Godrej Infotech re-architected the data access layer and introduced two-way data replication, reconfigured legal entities for regional scale, deployed Microsoft Dynamics AX warehouse management with a master-plan-driven transfer process, and added coupon support at POS. Rolled out from a 26-store pilot to 100 stores with 24/7 support, the solution delivered real-time synchronization, faster stock transfers, stronger audit controls, smooth user adoption, and a reported 40% increase in transaction speed.

Dukan

Muhammad Rafiq Khan

IT Manager