Case Study: Djurs Sommerland reduces queues and boosts guest satisfaction with LS Retail

Djurs Sommerland boosts guest satisfaction 9% with LS Retail

Djurs Sommerland, a large family-owned amusement park in Denmark, faced challenges with long queues and high labor costs at its food outlets. Their goals were to reduce guest waiting times, increase production capacity, and improve labor costs, objectives that became more urgent with the COVID-19 pandemic. The park turned to its existing vendor, LS Retail, and their LS Central platform, to implement self-service ordering kiosks as a solution.

LS Retail provided a solution using their LS Central software, which extended the park's current Microsoft Dynamics system. This allowed for a quick and cost-effective implementation of self-service kiosks that integrated directly with their existing POS and Kitchen Display Systems. The results included a 9% increase in guest satisfaction, a 5-10% increase in sales, higher kitchen efficiency, and minimized order errors. The LS Retail solution successfully helped Djurs Sommerland enhance the customer experience while optimizing operations.

Djurs Sommerland A/S