Case Study: Devyani International Limited achieves unified POS, centralized reporting and faster decision-making with LS Retail’s LS Nav Hospitality

Devyani International Limited - Customer Case Study

Devyani International Limited (DIL) is one of India’s fastest‑growing food & beverage operators, with 300+ outlets across brands such as Pizza Hut, KFC and Costa in 9 countries and a mix of quick‑service, fine‑dining, delivery and airport formats. Facing siloed legacy systems, DIL struggled with manual Excel-based consolidation, slow and inaccurate reporting, extra manpower for daily sales and promotions, and delayed decision‑making that hindered ROI tracking and roll‑out of offers.

DIL implemented LS Nav Hospitality with partner DVS beginning in 2008, rolling the solution across Pizza Hut, KFC and Costa stores and scaling to run over 1,300 POS terminals and two call centers. The centralized platform unified stores, call centers and head office—enabling 210 agents to handle 260,000 calls/month (INR 800M), online ordering (≈600 orders/day), near‑real‑time order replication (30–50s) and daily sales replication in 30–40 minutes. The result: eliminated manual processes, faster accurate reporting and decisions, improved delivery performance and customer satisfaction, and easy centralized deployment of promotions and inventory controls.

Devyani International Limited

Sukesh Gera

General Manager – IT