Case Study: Cracker Barrel streamlines retail and restaurant operations with LS Retail

Cracker Barrel cuts menu items by 60% with LS Retail

Cracker Barrel Old Country Store, Inc. faced challenges with its legacy software, which could no longer support the growth of its 660+ stores. The disparate technology complicated manager responsibilities, hindered server productivity, and lacked accuracy in food production data. To improve operations and the guest experience, Cracker Barrel selected LS Retail's software solutions for restaurants, built on Microsoft Dynamics 365, as its new unified platform.

By implementing LS Retail's solution, Cracker Barrel integrated its retail and food service operations into a single, consistent environment. This resulted in a 60% reduction in items needing maintenance, more accurate food costing, and reduced store deployment times. The intuitive system also decreased staff training times and improved the employee and guest experience through a more conversational ordering process. LS Retail provided the scalable technology needed to balance the brand's tradition with innovation.

Cracker Barrel Old Country Store, Inc